Shipping & Returns

Shipping:
We ship Australia-wide. Standard delivery usually takes 5 to 20 business days from payment, excluding weekends and public holidays, depending on the item and where it ships from. Delivery to regional and remote areas can take longer. Standard shipping is $20, and free on orders over $150. Bed frames and mattresses are large items, so a flat $59 bulky item delivery fee applies to any order that includes one, and free shipping does not apply to those orders. Once your order ships, we will email you a tracking number.

Returns:
If you change your mind, you may return unused items in their original condition and packaging within 14 days of delivery. Return postage for change-of-mind returns is paid by the customer. To start a return, email [YOUR EMAIL] with your order number. Once we receive and inspect your return, we will refund the purchase price to your original payment method.

Faulty, damaged or incorrect items:
Contact us as soon as possible with your order number and photos. We will arrange a repair, replacement or refund, and we will cover the return cost.

Your rights under Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.